Refund policy
🔁 Returns
We want you to get the right fit—quickly and easily.
If your item isn’t quite right, you can request a return within 10 days of delivery using our self-service returns portal.
👉 Start your return here: You can initiate your return from the Order Details page. There, you’ll find the self-return portal—simply click on it to proceed with your return.
👉 Start your return here: You can initiate your return from the Order Details page. There, you’ll find the self-return portal—simply click on it to proceed with your return.
📦 Return Eligibility
To be eligible for a return:
- Items must be unused and in original packaging
- Return must be requested within 10 days of delivery
🚚 Free Return Shipping
We make returns simple:
- A prepaid return shipping label will be provided after your return request is submitted
- Print the label, pack your item, and drop it off
💳 Refunds
Once your return is received and inspected:
- A refund will be issued to your original payment method
- Please allow 3–5 business days for processing after inspection
Refund includes:
- Product price ✅
- Taxes ✅
Shipping: Original shipping charges are not refunded
🔁 Need a Different Size?
The fastest way to get the correct size is to:
- Submit your return
- Place a new order right away
This ensures you get the size you need without delays or inventory issues.
🚫 Final Sale Items
Clearance items are final sale and not eligible for return
Return address:
CPG Customer Returns
17100 E Ohio Dr
Aurora, CO 80017
❓ Questions?