Refund policy

🔁 Returns

We want you to get the right fit—quickly and easily.

If your item isn’t quite right, you can request a return within 10 days of delivery using our self-service returns portal.

👉 Start your return here: You can initiate your return from the Order Details page. There, you’ll find the self-return portal—simply click on it to proceed with your return.

📦 Return Eligibility

To be eligible for a return:

  • Items must be unused and in original packaging
  • Return must be requested within 10 days of delivery

🚚 Free Return Shipping

  • A prepaid return shipping label will be provided after your return request is submitted
  • Print the label, pack your item, and drop it off

💳 Refunds

Once your return is received and inspected:

  • A refund will be issued to your original payment method
  • Please allow 3–5 business days for processing after inspection

Refund includes:

  • Product price ✅
  • Taxes ✅

Shipping: Original shipping charges are not refunded.

🔁 Need a Different Size?

The fastest way to get the correct size is to:

  1. Submit your return
  2. Place a new order right away

This ensures you get the size you need without delays or inventory issues.

🚫 Final Sale Items

Clearance items are final sale and not eligible for return.

📍 Return Address

CPG Customer Returns
17100 E Ohio Dr
Aurora, CO 80017

❓ Questions?

📧 customerservice@gibsonathletic.com
📞 303-937-1012